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More model informationAn ivr system is a computerized system that interacts with callers, typically via a phone keypad or voice recognition, to gather information and route calls. IVR systems are generally used by organizations to automate customer support or other phone-based services. By automating these types of interactions, IVR systems can improve efficiency and maintain a high level of service quality. Additionally, ivr systems can free up staff resources for other tasks by handling routine inquiries or requests. When used properly, ivr systems can be a valuable tool for organizations of all sizes.
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Oct 6th 2022
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